1. To handle and transfer all incoming calls according to the standards and procedures of the hotel
根据酒店标准操作程序接听和转接来电。
2. To handle inquiries by providing appropriate information
向来电冾询的客人提供准确的信息。
3. To assist in locating guests and employees when requested
在必要时协助客人或同事定位。
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
确保向客人提供达到或超越其预期的高效，友好，主动的服务。
5. To update teleguides in the hotel computer system
及时更新系统中的酒店分机号码表。
6. To handle the hotel wake up and voice mails systems
处理酒店的叫醒及语音邮箱系统。
7. To take and forward messages accurately and in a timely manner
准确记录并及时传达接收到的信息。
8. Handle hotel’s paging system
处理酒店的传呼系统。
9. Administers the hotel’s billing system for telephone charges
管理酒店的电话计费系统。
10.Handles customer complaints if possible, or reports them to supervisors.
如有需要可处理客人投诉，或将投诉上报给主管。
联系我时，请说是在云南招聘网上看到的，谢谢！