JOB OVERVIEW职位概述
? Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
? Be charming by being approachable, having confidence and showing respect.
? Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
? Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
? 亲切、充满自信、体现尊重来展现富有魅力的你。
? 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
? 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills 技能要求
? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
? Able to read and write English
能够读写英语
? Proficient in the use of Front Office System
熟练使用前台系统
Qualifications 学历
? High School or Vocational Certificate in Business Management, Business Study or equivalent
具有高中或商业管理，商务或相关的专业证书。
Experience 经验
? 1 year experience in customer service or switchboard operator.
拥有1年宾客服务或电话总机的工作经验。
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